Homeowners
Click on the button to access your owners portal.
Explore the following pages in the Online Portal
Home
Displays important information such as account balance, upcoming charges (from the 17th through the end of the month) and maintenance requests.
Payments
Submit one-time payments, set up auto payments, edit or delete auto payments, or view an Account Ledger. Charges show up to 15 days in the future. A message says if there is an existing credit on the account. Even if there is a credit, outstanding charges show in full but the balance due is adjusted for the credit.
Maintenance
Submit maintenance requests with photos or view a history of submitted requests.
Shared Documents
View or download documents.
Property Details
View or download online documents. Additionally, homeowners can mark their unit as renter occupied and upload lease details for the renter.
Compliance
Only homeowners see this tab if you allow them to submit architectural reviews online.
Approvals
Only homeowners who are board members see this tab where they can vote and comment on approvals.
View Another Unit
You only see this tab if they manage multiple units in the same Online Portal.
Account Profile
Change a number of different settings including login credentials, contact phone number or language (Spanish only).
Help
Links to a help page with FAQs and step by step instructions for each feature the tenant or homeowner sees.
For Tenants & Homeowners
Spanish Translation for Online Portal Login & Activation Screens
Tenants and homeowners can now set their language settings from the Online Portal login and activation screens on the web. A new link on the login screen allows users to specify whether they prefer Spanish or English instantly translating the language in their view. Upon login, their language is set in their Account Profile.
Once the language is set, the next time the user navigates to the login page on their device or browser, the language will reflect their preferred setting provided they have not cleared their cookies.
